Shipping Policy

Processing Time
All orders are processed within [1–3] business days after payment is confirmed. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, processing may take an additional day or two — we'll notify you by email if there's a significant delay.

Shipping Time
Once your order ships, delivery typically takes 7–14 business days, depending on your location. Because our products are sourced from international suppliers, some orders may take longer to arrive than items shipped from local warehouses. We appreciate your patience.

Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery address. 

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey. Please allow 2-4 days for tracking updates after dispatch.

Customs, Duties, and Taxes
For international orders, you may be responsible for customs fees, import duties, or taxes charged by your country. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

Delays
Occasionally, shipments may be delayed due to customs processing, weather, or carrier issues beyond our control. We appreciate your understanding and will do our best to keep you updated if this happens.

Questions?
If you have any questions about your shipment, contact us at lumahomeandpet@gmail.com and we'll be happy to help.